Privacy Policy

This Policy applies to information collected through the Royale Taste Foods mobile application and related digital services. By using the Services, you acknowledge that you have read this Policy. If you do not agree with the practices described here, please do not use the Services.

Depending on how you use the Services, we may collect the following categories of information:

• Account and identity information, such as your name, email address, telephone number, username, and account credentials.
• Order and transaction information, such as items ordered, order history, delivery details, billing information, discounts, refunds, and transaction status.
• Delivery and location information, including the address you provide for delivery and, where enabled and permitted, approximate or precise device location for relevant app functions.
• Payment information. Payments may be processed by third-party payment service providers. We may receive transaction confirmations, payment status, limited payment details, or transaction identifiers rather than your full card or bank credentials.
• Communications and support information, including messages, complaints, reviews, feedback, and information you provide when contacting customer support.
• Device and technical information, such as device type, operating system, app version, IP address, mobile network information, identifiers, crash information, and usage or diagnostic data.
• Marketing and preference information, such as notification preferences and interactions with promotional communications.

We do not intentionally request information that is unnecessary for providing the Services. Please do not submit sensitive personal information through free-text fields unless it is reasonably necessary for your request.

• Create and manage your account.
• Process, confirm, prepare, and deliver food orders.
• Process payments, refunds, cancellations, and related transactions.
• Communicate with you about orders, deliveries, account activity, and customer support.
• Provide, maintain, troubleshoot, secure, and improve the App and Services.
• Personalize your experience, where appropriate.
• Send promotional messages, offers, and updates where permitted by law and according to your preferences.
• Detect, prevent, and investigate fraud, abuse, unauthorized activity, and security incidents.
• Comply with applicable laws, regulations, court orders, and lawful governmental requests.
• Establish, exercise, or defend legal claims and protect our rights, property, customers, staff, and business.

Our website and digital services may use cookies, software development kits (SDKs), pixels, local storage, analytics tools, or similar technologies to keep services functioning, understand usage, improve performance, remember preferences, and support relevant communications. Where required, we will request or provide controls for applicable technologies.

We may share personal information only as reasonably necessary for the purposes described in this Policy, including with:

• Payment processors and financial service providers to process transactions.
• Delivery partners, logistics providers, or drivers to fulfil orders.
• Technology, hosting, analytics, communications, customer-support, security, and other service providers acting on our behalf.
• Professional advisers, auditors, insurers, or other parties where reasonably necessary for business, legal, or compliance purposes.
• Government authorities, courts, regulators, or law-enforcement bodies where disclosure is required or permitted by law.
• A successor, buyer, investor, or other relevant party in connection with a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable law.

We do not sell your personal information as a product to third parties.

The App may integrate with or link to third-party services, including payment, mapping, analytics, authentication, social-media, or delivery services. Those third parties may process information under their own privacy notices and terms. We encourage you to review their policies before using their services.

We retain personal information for as long as reasonably necessary to provide the Services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, meet legal or regulatory obligations, and protect our legitimate interests. Retention periods may vary depending on the type of information and the purpose for which it was collected.

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Subject to applicable law and any relevant exceptions, you may have rights to request access to, correction of, deletion of, or restriction of processing of your personal information, or to object to certain processing. You may also have rights relating to marketing communications and data portability. Some requests may be subject to identity verification and legal or operational limitations.

To exercise a privacy right or make a privacy-related enquiry, contact us using the details below.

The Services are not directed to children who are below the minimum age permitted to use the Services under applicable law. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so that we can assess and take appropriate action.

Some service providers we use may process or store information outside Nigeria. Where personal information is transferred across borders, we will take steps required by applicable data-protection law to protect the information and provide an appropriate level of protection.

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices. We will post the updated version through the App or another appropriate channel and update the Effective Date. Your continued use of the Services after an update means you acknowledge the revised Policy, to the extent permitted by law.

For privacy questions, requests, or complaints, contact Royale Taste Foods:

Business/Legal Name

Royale Taste Franchise

Address

54 Agungi Ajiran Road, Lekki, Lagos, Nigeria

Email

[INSERT PRIVACY/LEGAL EMAIL ADDRESS]

Telephone

0704 553 3451

Website

https://royaletaste.com

Where applicable, complaints may also be escalated to the relevant Nigerian data-protection authority in accordance with applicable law.