Terms & Conditions

Royale Taste Foods provides restaurant and food-related services, including menu browsing, ordering, payment, collection and/or delivery of food and other products made available through the App. Availability of particular products, delivery areas, prices, promotions, and service options may vary.

• You must provide accurate and current information when creating or using an account.
• You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
• You must promptly notify us if you suspect unauthorized access to your account.
• We may refuse, suspend, or terminate an account where we reasonably believe there has been fraud, misuse, unlawful activity, or a material breach of these Terms.

When you place an order through the App, you are submitting a request to purchase the selected items at the displayed price, subject to availability and acceptance by Royale Taste Foods. An order is considered accepted when we confirm it through the App or another designated communication channel.

• Menu items may be subject to availability and may occasionally be unavailable after an order is submitted.
• We may contact you where an item is unavailable or where clarification is required.
• We may substitute or remove an item only where appropriate and, where reasonably practicable, with your agreement.
• We may refuse or cancel an order where an item is unavailable, a pricing or system error has occurred, fraud is suspected, delivery is not reasonably possible, or other legitimate operational circumstances apply.

Prices displayed in the App are in Nigerian Naira unless otherwise stated. Applicable delivery charges, service charges, taxes, or other disclosed fees may be added to the order total.

• You agree to pay the total amount shown at checkout using an available payment method.
• Payments may be processed by third-party payment providers. Their terms may also apply.
• We are not responsible for delays or failures caused solely by a payment provider or financial institution, although we will reasonably assist with transaction-related enquiries.
• If an incorrect charge is identified, we may correct it and, where appropriate, refund or request payment of the difference.

Delivery times shown in the App are estimates rather than guaranteed arrival times unless expressly stated otherwise. Delays may result from traffic, weather, high order volumes, incorrect delivery information, operational issues, events beyond our reasonable control, or other circumstances.

• You are responsible for providing an accurate delivery address and reachable contact details.
• You should be available to receive the order or provide appropriate delivery instructions.
• If a delivery cannot be completed because of inaccurate information, failure to respond, refusal to receive the order, or circumstances attributable to the customer, additional delivery or cancellation charges may apply where permitted.
• For collection orders, you should collect the order within the communicated collection period.

Because food is prepared specifically for an order, cancellation and refund rights may be limited once preparation has started, subject to applicable consumer-protection law.

• If you need to cancel an order, contact us as soon as possible through the available support channels.
• Where an order is cancelled before preparation or dispatch, a refund may be available subject to the circumstances.
• If an order is missing, materially incorrect, damaged, or of unacceptable quality, contact customer support promptly with the order details and, where useful, supporting evidence such as photographs.
• Approved refunds will normally be made through the original payment method or another reasonable method, subject to the payment provider’s processing timelines.
• Nothing in these Terms removes rights that cannot lawfully be excluded under applicable consumer-protection law.

We take food safety seriously. However, our kitchen may handle common allergens and cross-contact may occur. Customers with allergies or specific dietary requirements should contact Royale Taste Foods before ordering and should not rely solely on menu descriptions. We will provide information reasonably available to us, but we cannot guarantee an allergen-free environment unless expressly stated.

Promotions, discounts, vouchers, loyalty rewards, and other offers may have separate conditions, expiry dates, eligibility requirements, usage limits, or minimum-order requirements. Where there is a conflict between a promotion’s specific terms and these Terms, the specific promotion terms will apply to that promotion.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your personal and lawful purposes.

• Do not use the App for unlawful, fraudulent, abusive, or deceptive purposes.
• Do not interfere with or attempt to compromise the App, its security, servers, or networks.
• Do not copy, modify, reverse engineer, decompile, or create derivative works from the App except where applicable law expressly permits it.
• Do not use automated systems, bots, scraping tools, or similar methods to access the App without our written permission.
• Do not impersonate another person or provide false information.

The Royale Taste Foods name, logos, trademarks, designs, text, photographs, graphics, menus, software, and other content made available through the Services are owned by or licensed to Royale Taste Foods and are protected by applicable intellectual-property laws. Except as expressly permitted, you may not reproduce, distribute, modify, publish, or commercially exploit our intellectual property without prior written permission.

If you submit reviews, ratings, comments, photographs, suggestions, or other content to us, you confirm that you have the right to submit it and that it does not unlawfully infringe another person’s rights. You grant Royale Taste Foods a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and distribute such content for operating, improving, marketing, and promoting the Services, subject to applicable law and our Privacy Policy.

The App may contain integrations or links to third-party services, including payment processors, mapping providers, delivery partners, analytics providers, app stores, or other external services. We do not control all third-party services and are not responsible for their independent terms, privacy practices, availability, or content.

We may update, modify, suspend, or discontinue parts of the App or Services from time to time for operational, technical, commercial, security, or legal reasons. We will take reasonable steps to minimize disruption where practicable.

The Services are provided subject to availability. To the maximum extent permitted by applicable law, we do not guarantee that the App will always be uninterrupted, error-free, or available at all times. Menu photographs and descriptions are intended to provide general information and may not always represent the exact appearance of an individual order.

To the maximum extent permitted by applicable law, Royale Taste Foods will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from use of the Services. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from applicable consumer-protection rights or other mandatory legal protections.

To the extent permitted by law, you agree to indemnify Royale Taste Foods against reasonable losses, claims, liabilities, costs, or expenses arising from your unlawful use of the Services, your breach of these Terms, or your infringement of another person’s rights.

We may suspend or terminate access to the App or an account where reasonably necessary because of a breach of these Terms, suspected fraud or abuse, security concerns, legal requirements, or operational reasons. You may stop using the App at any time. Provisions that by their nature should continue after termination, including intellectual-property, liability, dispute, and payment provisions, will continue to apply.

These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory consumer-protection rights that apply to you. We encourage customers to contact us first so that we can attempt to resolve complaints promptly. Where a dispute cannot be resolved informally, it may be referred to a court or other dispute-resolution forum with appropriate jurisdiction.

We may update these Terms from time to time. Updated Terms will be made available through the App or another appropriate channel and will state the applicable effective date. Your continued use of the Services after an update constitutes acceptance of the updated Terms to the extent permitted by law.

For questions, complaints, or support relating to these Terms, contact Royale Taste Foods:

Business/Legal Name

Royale Taste Franchise

Address

54 Agungi Ajiran Road, Lekki, Lagos, Nigeria

Email

[INSERT PRIVACY/LEGAL EMAIL ADDRESS]

Telephone

0704 553 3451

Website

https://royaletaste.com